Expert Nail & Beauty Services in London

Experience Luxury and Care for Your Hands and Feet in the Heart of London

Book Your Appointment

Privacy Policy

Your privacy is important to us. This privacy policy explains how The Nail & Beauty Lounge collects, uses, and protects your personal data when you use our online platform and services.

What Data We Collect
When you use our site or services, we may collect personal data you provide directly to us. This includes information such as your name, contact details (like address), and any other information you choose to provide when booking appointments, registering on our platform, or communicating with us. We may also collect certain information automatically when you visit our site, such as your IP address, browser type, operating system, and information about your usage of our site. This information is generally non-personal or aggregated but may be considered personal data when linked with other information about you.

How We Use Your Data
We use the information we collect for various purposes related to providing and improving our services, including:
- To provide, operate, and maintain our services.
- To process bookings and appointments.
- To communicate with you, including sending service confirmations, updates, or information you request.
- To understand how you use our site and improve your experience.
- To develop new services and features.
- To comply with legal obligations.
- To protect our rights, property, or safety, and the rights, property, or safety of others.

Lawful Basis for Processing
We process your personal data only when we have a lawful basis for doing so. Our legal bases include:
- The processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing your booking request).
- The processing is necessary for compliance with a legal obligation to which we are subject.
- The processing is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests (e.g., improving our services, detecting fraud, ensuring network and information security).
- We have obtained your consent to do so (e.g., for sending marketing communications where required).

Data Sharing and Disclosure
We do not sell your personal data. We may share your personal data with third parties only in limited circumstances, including:
- With service providers who perform functions on our behalf (such as hosting, appointment scheduling software, or analytics). These providers only have access to the personal data necessary to perform their functions and are required to process the data in accordance with our instructions and applicable laws.
- If required by law, regulation, or legal process, such as in response to a court order or subpoena.
- In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With your consent or at your direction.

Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it in accordance with applicable law.

Your Data Protection Rights
Depending on your location and applicable law, you may have certain rights regarding your personal data. These rights may include:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate personal data we hold about you.
- The right to request deletion of your personal data.
- The right to restrict the processing of your personal data.
- The right to object to the processing of your personal data.
- The right to data portability (receiving your personal data in a structured, commonly used and machine-readable format).
- The right to withdraw consent where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Data Security
We have implemented appropriate technical and organizational measures to protect the personal data we process against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Similar Technologies
Our site may use cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. For more information about the types of cookies we use, why, and how you can control cookies, please refer to our separate Cookie Policy if available, or understand that they are used to ensure site function, analyse usage, and potentially for marketing purposes.

Children's Privacy
Our online platform and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take steps to remove that data.

Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Us
If you have any questions about this privacy policy or our data practices, you can contact us by mail at:

The Nail & Beauty Lounge
14A Brompton Road
Ground Floor
London, Greater London
SW3 1DW
UK